SHIPPING

 We will usually dispatch the product within 72 hours (3 days) on business days. But please note some orders may take up to 4-5 days for orders to be processed. If there is a delay in dispatch it most likely would mean that there was an address or payment processing error, which the customer will be notified or contacted immediately. You will be sent an email when it is dispatched and fulfilled.

Please ensure that your address is correct at checkout.

Any failed deliveries will be cancelled.

In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.


DELIVERY OPTIONS

Untracked - Standard delivery without tracking or email/SMS updates. You will only receive one email when your order is dispatched.

Tracked - Tracked delivery service. You will receive a tracking number so that you can follow the status of your order on the courier’s website.

CANADA SHIPPING

  • Tracked: $20 (Delivered within 1-7 working days of being dispatched)

UNITED STATES SHIPPING

  • A flat rate charge of $15-$25 shipping is applied at your cart during the checkout process.

  • Untracked: $20 (Delivered within 1-5 working days of being dispatched)

  • Tracked: $25 (Delivered within 1-7 working days of being dispatched)


INTERNATIONAL SHIPPING

  • Shipping outside of Canada and United states may receive a charge of or between $25-$85 (USD) shipping, this is applied during the checkout process. It will be more charges if you want tracking vs no tracking. Outside of Canada and united states may take up to 2-3 weeks until delivered.

Unfortunately we are unable to ship to Military Bases.


IMPORT LIABILITIES AND TAXES

  • Please note Lifted Collection / Annabelle Hayes does not cover import liabilities that may be applied by the government of the destination country. Annabelle Hayes Collection will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Annabelle Hayes Collection accept any orders back due to rejection of customs charges. You can read more about our policy in our sales terms and conditions.

  • Annabelle Hayes Collection is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

  • Shipping charges are non refundable.


EXCHANGE

  • Customers must return their items for exchange at their own expense. Sample items are not eligible for return.

  • You can read more about this on our FAQ page or terms and conditions. Thank you


SHIPPING ESTIMATES

Canada: 1 – 7 business days ( May take up to 10 if you are located in the North West Territories)
United States: 5 - 7 business days
International: 7-15 business days

  • Please note these transit times are ESTIMATES ONLY and If you order during holidays they may take longer.